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    A-level results day – UK Universities forcing students to call 0844 numbers for clearing

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    Research performed by Schools Week has found that only 15 of 132 UK universities offer freephone numbers to thousands of students using Clearing. Across the UK over 260,000 students are receiving their A-level results, with many expected to go through the clearing process in order to find alternative university places. When calling a university many…

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    Student Loans Company introduces 0300 numbers

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    The Student Loans Company has become the latest organisation to do away with their costly 0845 numbers and introduce lower cost 0300 numbers. As of Monday 31st, SLC has switched all of its customer service numbers to 0300 so that callers will never have to pay more than the cost of a call to an…

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    Rochdale Council introduces 0300 numbers for services

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    We reported in February that Rochdale Council had come under fire for their continued use of higher-rate 0845 numbers for their public services and departments. Finally, we’re delighted to report that the Council have kept their promise and last week have done away with 13 of their 0845 numbers and have switched over to 0300…

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    Northumbria Healthcare NHS Foundation Trust switches to 0344 number on Friday

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    Patients, visitors and members of the public interested in contacting the Northumbria Healthcare Foundation Trust will no longer experience high call costs as they have announced plans to switch over to the 03 number range. From Friday 28th February, the Trust will switch their existing 0844 811 8118 number for general enquiries and start to…

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    Another council comes under fire for the use of higher rate numbers

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    Rochdale Council is the latest in a line of organisations that have come under fire for their use of higher rate numbers for some of their services and departments. The council is currently providing 0845 numbers for their environmental management, environmental health, street lighting, highways and engineering, library services, regeneration, planning and regulation, job vacancies,…

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    Floodline offers cheaper calls with an 0345 number

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    Victims of the recent floodings have had some good news today after a cheaper helpline number has been released. The Environment Agency has come under fire recently because of their use of an 0845 number for the support line provided to those who have been affected by the recent floods, with Prime Minister David Cameron…

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    Department of Work and Pensions to introduce 0345 numbers

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    Another victory has been announced for 03 numbers today as the one of the biggest Government departments has said it will move over to the mobile-friendly number range. From March, the Department of Work and Pensions will begin to provide 0345 numbers alongside their 0845 numbers, so that callers will never be charged at more…

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    Choosing the right phone number for your business

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      Towards the end of 2013, the murky fog surrounding non-geographic numbers and their charging mechanisms began to dissipate as Ofcom and the Government both announced changes to the way they are to be governed and controlled. In their draft work programme for 2014, which was released in December, Ofcom said they plan to ‘protect…

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    Government departments warned against using 0845 and 0870 numbers

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    The Cabinet Office has issued new warnings to government departments to stop using 0845 and 0870 numbers as their main point of telephone contact. In the new guidelines, it is stated that ‘it is inappropriate for callers to pay substantial charges’ when consumers need to contact important government services. A recent survey carried out by…

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    Costly call charges banned for travel companies and retailers

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      Travel operators and major online and high street retailers are to be included in the EU Consumer Rights Directive that will ban the use of 084 and 087 numbers for customer services and complaints lines. The changes that will be enforced in June 2014 will mean that customers calling these companies with an enquiry…

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