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Services

Take control of your 03 number with our free services with a complete Call Management System in the Cloud

    Call Management Services

    All our 03 numbers are supplied with free call management services to create a professional call handling service. These services are quick and easy to implement and our team are on hand to ensure your service works around you.

    Our more advanced services are available through our IVR packages, these enable any business to cut costs, increase efficiency by taking complete control of their inbound calls.

    As all our numbers and services are virtual, no onsite hardware is required and no expensive installation fees.

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    • Welcome Message
      Function
      Access to our portal enables you to make changes as and when you wish

      Benefit
      Allows you to be in control of your numbers and map then 24/7
    • Personal Account Manager
      Function
      Access to our portal enables you to make changes as and when you wish

      Benefit
      Allows you to be in control of your numbers and map then 24/7
    • Fax-to-Email
      Function
      Access to our portal enables you to make changes as and when you wish

      Benefit
      Allows you to be in control of your numbers and map then 24/7
    • Online Call Statistics
      Function
      Access to our portal enables you to make changes as and when you wish

      Benefit
      Allows you to be in control of your numbers and map then 24/7
    • Voicemail to email  
      Function
      Voicemail message can be sent to a email address as a WAV audio file

      Benefit
      Unanswered calls are not missed and are instead sent to email address so multiple users can login and respond to the voicemail quickly
    • Disaster recovery  
      Function
      Disaster backup can be implemented if internal lines go down etc

      Benefit
      Business is allowed to continue so calls are never missed in during a line fault or natural disaster
    • Online control  
      Function
      Access to our portal enables you to make changes as and when you wish

      Benefit
      Allows you to be in control of your numbers and map then 24/7
    • Personalised Recordings  
      Function
      Record and upload audio files to the portal or have our in house recording team record them for you

      Benefit
      All messages can mention your company name and information creating a professional image for your customers
    • Call Whisper  
      Function
      Enables you to determine the origin of the call i.e. business or personal, company name

      Benefit
      You will be able to introduce the call as the correct company or department
    • Hunt or Simultaneous Ring Groups  
      Function
      Divert calls to multiple destination numbers either by calling all operators simultaneously or finding the next available operator

      Benefit
      Calls can be sent to numerous operators to ensure that all calls are answered quick and efficiently whilst also allowing calls to be spread across the office.
    • Call Queue  
      Function
      The caller is placed in a queue until the next operator is available

      Benefit
      Important calls aren’t missed as callers are held within a queue that includes hold music and interval messages. Should customer not wish to wait they can opt out to go to voicemail
    • Keypad department options  
      Function
      Divert calls to the correct department or member of staff

      Benefit
      Your customers calls are instantly directed to the correct department to ensure the correct member of staff is dealing with enquiry thus enabling an improved call flow
    • Missed Call Reports 
      Function
      Market how many calls are answered, diverted to voicemail or left unanswered.

      Benefit
      Allowing you to understand when the busy times are to ensure that either staffing measures are put in place or additional IVR features can be implemented so calls can be better dealt with
    • Queue Stats Monitor  
      Function
      Monitor average hold time and understand when your busy periods are

      Benefit
      Allowing you to understand when the busy times are to ensure that either staffing measures are put in place or additional IVR features can be implemented so calls can be better dealt with
    • Time of day routing  
      Function
      Also called time conditioning, used for out of office hours, temporary closures etc

      Benefit
      Calls made during out of hours will not be missed and instead captured on voicemail. Or rather home workers or mobile users will not receive business calls outside of working hours, leaving them to only answer personal calls
    • Data download  
      Function
      Download call data as a CSV file

      Benefit
      Customers can extract the call data and upload it into their internal systems for analysis
    • FREE IVR
    • £0.00

      per month
    • BASIC IVR
    • £9.99

      per month
    • ADVANCED IVR
    • £14.99

      per month
    • ELITE IVR
    • £19.99

      per month

    Personal Account Manager

    FREE
    BASIC
    ADVANCED
    ELITE

    Every customer of 03NumberShop is allocated a personal account manager who will be available to answer any questions. Our expert team have the knowledge and experience to ensure you receive the service you and your business deserves.

    Welcome Message

    FREE
    BASIC
    ADVANCED
    ELITE

    We all know first impressions count so why not ensure your customers are greeted with a professional message. The call can then be forwarded to your landline or mobile, or the caller can navigate themselves through the a desired person with an options menu.

    Fax-to-Email

    FREE
    BASIC
    ADVANCED
    ELITE

    Our great fax-to-email service uses cutting edge technology to allow faxes to be sent via a virtual phone number and delivered as a PDF attachment to your email address. This ensures maximum security for your messages and electronic storage on your servers. It’s also great news in terms of printing, paper and line rental costings, as well as making your company all the more green in the process.

    Voicemail To Email

    FREE
    BASIC
    ADVANCED
    ELITE

    If you’re busy your customers can leave you a voicemail message, which are then delivered to your email address as audio files. These can be delivered to multiple addresses, listened to on the go or forwarded to the correct contact within your business.

    Call Statistics

    FREE
    BASIC
    ADVANCED
    ELITE

    View your incoming call statistics through our online portal. We will send you your unique login automatically as part of your customer confirmation email. Your statistics will enable you to gain a better understanding of when you receive calls and how long they last. This information can be crucial when creating a forwarding looking business plan.

    Personalised Recordings

    BASIC
    ADVANCED
    ELITE

    You can either prepare a script for each service for us to have recorded or upload your own recordings via our online portal. Adding personalised recordings significantly adds to your professional image and moves you up to a whole new level of customer service. All services within our free package are generic recordings.

    A full set of recordings is included in our upgraded packages, or can be arranged for an additional fee.

    Call Whisper

    BASIC
    ADVANCED
    ELITE

    If you receive personal and business calls to your mobile, or operate multiple brands you can separate the calls by adding a Call Whisper. This is an audio notification which plays once you answer a call to our number, allowing you to introduce the customer or associate professionally.

    Online Control

    BASIC
    ADVANCED
    ELITE

    Using our online portal you can make instant changes to your call setup. Avoid any delays in waiting for our engineers to action your requests. Make almost real-time changes to your call diverts and services such as your destination number, voicemails and ring groups.

    Hunt or Ring Group

    BASIC
    ADVANCED
    ELITE

    Ensure you never miss a business call again by diverting your calls to multiple landline or mobile numbers. A Ring Group will call multiple numbers simultaneously, where as a Hunt Group will call numbers is set order until the call is answered.

    Disaster Recovery

    BASIC
    ADVANCED
    ELITE

    In the event of a line fault or natural disaster you can ensure you continue to take business calls.

    Simply login to our portal and make instant changes to your services and / or destination numbers.

    Call Queue

    ADVANCED
    ELITE

    If you receive multiple calls at the same time, and all your operators are busy you can place each call in a queue until the call can be answered. A call queue can include hold music and regular messages which could be an extra advertising opportunity. Should any of your callers decide they no longer wish to wait in the queue they can opt out and leave a voicemail.

    Options Menu

    ADVANCED
    ELITE

    Enable your callers to navigate through a menu to find the correct department or operator. This removes the need for your staff to manually divert calls or can act as a great way to give off a big business image.

    Missed Call Reports

    ADVANCED
    ELITE

    View detailed reports of answered calls, voicemails and calls that were unanswered. This service allows you to gain a greater understanding of your customer trends, and provide detailed information on how your other services should operate.

    Queue Stats Monitor

    ELITE

    Gain a greater understanding of your busiest times by monitoring your average hold time. This will allow you to adjust your staffing levels or other services to ensure all your incoming calls are answered promptly.

    Time of Day Routing

    ELITE

    This service is also known as time conditions. This service enables you to change the way your services work depending on the time of the day. This could include out of office hours, temporary business closures of holiday periods.

    It could be that you elect to answer calls to a different number, or send all calls to voicemail. Everything will be actioned automatically to your specific requirements.

    Data Download

    ELITE

    All the data we collect on your inbound calls can be downloaded as a CSV file, which are commonly opened using Excel.

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    Why use 03NumberShop?

    Connect Your Number?

    Our order process is simple and our account managers can have your number up and running shortly after you process your order.

    Any questions ?

    Call us 0330 111 0300

    If you have any questions about our 03 phone numbers, or if you would like more information, please don’t hesitate to contact us.