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    Monthly Archives :

    December 2013

    Costly call charges banned for travel companies and retailers

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      Travel operators and major online and high street retailers are to be included in the EU Consumer Rights Directive that will ban the use of 084 and 087 numbers for customer services and complaints lines. The changes that will be enforced in June 2014 will mean that customers calling these companies with an enquiry…

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    Just what is the EU Consumer Rights Directive and how will it affect my business?

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    Major changes came in to force last week that stand to affect thousands of UK businesses, yet according to a survey by global law firm Eversheds, two thirds of UK business leaders are unaware of the changes and over a third are unsure of what impact the changes will have on their business. The EU…

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    Government confirms plans to ban 084 and 087 numbers being used for customer service lines

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    Consumer Minister Jo Swinson has confirmed plans today to ban the use of 084 and 087 numbers for customer service and complaints lines. Following consultations earlier in the year, the government have said they will no longer allow premium rate, 084 or 087 numbers to be used by airlines, train operators and major high street…

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    Ofcom to ‘actively encourage’ use of 03 numbers

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      In a statement released today, Ofcom has announced new rules to enforce the provision of more mobile friendly communications. The telecoms regulator has announced that it will ‘actively encourage’ the use of 03 numbers as a non-geographic alternative to expensive 084 numbers.

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