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Choosing the right phone number for your business

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  Towards the end of 2013, the murky fog surrounding non-geographic numbers and their charging mechanisms began to dissipate as Ofcom and the Government both announced changes to the way they are to be governed and controlled. In their draft work programme for 2014, which was released in December, Ofcom said they plan to ‘protect…

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Government departments warned against using 0845 and 0870 numbers

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The Cabinet Office has issued new warnings to government departments to stop using 0845 and 0870 numbers as their main point of telephone contact. In the new guidelines, it is stated that ‘it is inappropriate for callers to pay substantial charges’ when consumers need to contact important government services. A recent survey carried out by…

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Costly call charges banned for travel companies and retailers

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  Travel operators and major online and high street retailers are to be included in the EU Consumer Rights Directive that will ban the use of 084 and 087 numbers for customer services and complaints lines. The changes that will be enforced in June 2014 will mean that customers calling these companies with an enquiry…

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Just what is the EU Consumer Rights Directive and how will it affect my business?

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Major changes came in to force last week that stand to affect thousands of UK businesses, yet according to a survey by global law firm Eversheds, two thirds of UK business leaders are unaware of the changes and over a third are unsure of what impact the changes will have on their business. The EU…

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Government confirms plans to ban 084 and 087 numbers being used for customer service lines

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Consumer Minister Jo Swinson has confirmed plans today to ban the use of 084 and 087 numbers for customer service and complaints lines. Following consultations earlier in the year, the government have said they will no longer allow premium rate, 084 or 087 numbers to be used by airlines, train operators and major high street…

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Ofcom to ‘actively encourage’ use of 03 numbers

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  In a statement released today, Ofcom has announced new rules to enforce the provision of more mobile friendly communications. The telecoms regulator has announced that it will ‘actively encourage’ the use of 03 numbers as a non-geographic alternative to expensive 084 numbers.

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Government department 08 phone numbers found to be ‘too expensive’

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Phone numbers used by Government departments have come under fire recently as they have been found to be costing the public millions to call. Over £56 million has been paid by the public on calls to various departments who are using high-cost phone numbers, which can cost up to 41 pence per minute. Around 61…

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UK businesses risk millions of pounds by using high-cost phone numbers

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Businesses across the UK are risking millions of pounds by continuing to use non mobile friendly phone numbers, warns a leading business telecoms company. With mobile transaction volumes set to reach the 30bn mark in 2014, according to a report from RBS and Capgemini, businesses using higher-rate numbers for sales and after sales services are…

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03 Numbers set to save UK mobile users £100million per year

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UK consumers are set to save millions of pounds as the mobile-friendly 03 number range gains popularity amongst businesses. In total, figures show that over £1.3billion is spent every year on calls made to 08 numbers, which is set to be dramatically slashed as more and more businesses cater to the demands from consumers for…

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UK’s most frustrating customer hotlines!

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Consumer website PleasePress1.com has launched the UK’s first ‘phone rage index’ which reveals the ten most annoying customer services phone systems in the country. From the 600 services that are operated by companies across the UK, it was found that the undisputed winner was the taxman.

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