Industry News

Why Are charities paying for 0300 numbers?

Why Are Charities Paying For 0300 Numbers?

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The Cost Of 0300 charity numbers? The 0300 number range is reserved exclusively for charities, not-for-profits & public bodies. The cost for calling this number is placed on the caller, not the receiver. This makes them a memorable and low-cost number range for organisations to take inbound calls to. The number range is free to…

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4 reasons why new 08 number call costs are great news for 03

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1. More cost effective to operate than 0800 Numbers Those who keep themselves up-to-date on the telecoms industry will be aware that from July 2015 0800 numbers will be free to call from mobiles. This move has been introduced by the regulator Ofcom due to varying (and confusing) calls costs charged by mobile operators. The…

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A quick guide to how 084 and 087 numbers are changing

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From June 2014 companies will no longer be able to provide 0845, 0844, 0870 or 09 numbers for customer services.  As this may cause some confusion, we have put together a quick guide on how 084 and 087 numbers are changing. The new laws are part of “The Consumer Rights Directive”, which states “Post-contract customer helplines…

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Northumbria Healthcare NHS Foundation Trust switches to 0344 number on Friday

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Patients, visitors and members of the public interested in contacting the Northumbria Healthcare Foundation Trust will no longer experience high call costs as they have announced plans to switch over to the 03 number range. From Friday 28th February, the Trust will switch their existing 0844 811 8118 number for general enquiries and start to…

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Another council comes under fire for the use of higher rate numbers

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Rochdale Council is the latest in a line of organisations that have come under fire for their use of higher rate numbers for some of their services and departments. The council is currently providing 0845 numbers for their environmental management, environmental health, street lighting, highways and engineering, library services, regeneration, planning and regulation, job vacancies,…

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Floodline offers cheaper calls with an 0345 number

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Victims of the recent floodings have had some good news today after a cheaper helpline number has been released. The Environment Agency has come under fire recently because of their use of an 0845 number for the support line provided to those who have been affected by the recent floods, with Prime Minister David Cameron…

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Choosing the right phone number for your business

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  Towards the end of 2013, the murky fog surrounding non-geographic numbers and their charging mechanisms began to dissipate as Ofcom and the Government both announced changes to the way they are to be governed and controlled. In their draft work programme for 2014, which was released in December, Ofcom said they plan to ‘protect…

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Ofcom to ‘actively encourage’ use of 03 numbers

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  In a statement released today, Ofcom has announced new rules to enforce the provision of more mobile friendly communications. The telecoms regulator has announced that it will ‘actively encourage’ the use of 03 numbers as a non-geographic alternative to expensive 084 numbers.

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UK’s most frustrating customer hotlines!

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Consumer website PleasePress1.com has launched the UK’s first ‘phone rage index’ which reveals the ten most annoying customer services phone systems in the country. From the 600 services that are operated by companies across the UK, it was found that the undisputed winner was the taxman.

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HMRC migrate helplines to 03 number range

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HM Revenue and Customs are moving all of their helplines which are currently on the 0845 number range to the 0300 range. This migration was started in April of this year and has recently seen another surge of helplines moving over to the more consumer friendly number range. HMRC announced their plans to migrate to…

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